shipping & returns

shipping policy

Thank you for visiting and shopping at Outglow. The followings are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

 

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method:

Standard Shipping (3-5days) from $15.

Express Shipping (2days) from $28.

Free Shipping for orders over $89.

Next-Day Shipping from $10 for customers located in South Western Sydney

Store Pickup is available.


*Delivery delays can occasionally occur.*

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

 

Outglow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Outglow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

*Please save all packaging materials and damaged goods before filing a claim.*

We currently do not ship outside Australia.

 

return & exchange policy

Thanks for purchasing our products at Outglow.
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.


After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.


If anything is unclear or you have more questions feel free to contact our customer support team.